Your Banking Experience is
Evolving
Information for FNBC Bank Customers
We’re excited to announce that FNBC is evolving our technology to make your banking experience even better! We heard your requests for improved system reliability, which is why we are upgrading our platform to offer you new tools and improved functionality. Want to explore how state-of-the-art digital banking solutions can make your life easier? We can help with that too, giving you everything you need to manage your finances faster and more efficiently.
Here are some of the changes we’re making to our banking system this October:
- View Balances and Account Activity: View your balances, statements, documents and notices, all in one place. You can also easily set and manage custom alerts in one place.
- Get Organized: Our new platform will allow you to add notes and images to individual transactions, helping you stay on top of your spending.
- Financial Health Tools: Use tools to monitor your financial health, like interactive digital bank statements, personal financial management (PFM), and even your net worth.
- Customizable Experience: You will be able to rearrange your dashboard, with your favorite features more visible. You can choose a dark or light background – or even set it to adjust with the device’s settings – and use a Spanish translate option if needed.
Over the next several months, we’ll provide you with regular updates about the upcoming enhancements. However, please note that you do not need to do anything at this time. We’ll also send you informative mailers and emails containing further details about the updates and our products, including how we’re improving them.
Get ready for a redefined banking experience that’s worlds ahead in reliability and designed to serve you better at every step!
Learn more here:
Key Dates to Remember at a Glance
Friday, February 4, 2022
- Arvest Bank branches in West Plains & Mountain Grove, MO will close at 2 pm and reopen Monday, February 7
- Arvest Bank Debit Cards deactivate at 10 pm
- Arvest Bank Online Banking & Bill Pay disconnect at 8 pm
- Begin using new FNBC Bank transit routing number to set up drafts, ACH and check order after 5 pm. We recommend you contact all existing companies to ensure your new information is correct.
- Last day for Remote Deposit Capture customers to submit deposits and Online Wire customers to send wires through Arvest Bank
Saturday, February 5, 2022
- The West Plains & Mountain Grove, MO offices will be closed.
- Begin using your FNBC Bank Debit Card at 2 am
Monday, February 7, 2022
- Arvest Bank locations in West Plains & Mountain Grove, MO open as FNBC Bank
- Enroll and begin using FNBC Bank’s Online & Mobile Banking, including Bill Pay
- Begin using FNBC Bank’s Call First Telephone Banking
- Contact the Conversion Call Center or your local branch to discuss Overdraft Services
- ACH, Online Wire Transfer and Remote Deposit Capture customers should begin to use FNBC Bank’s Business Online
Frequently Asked Questions
Why is FNBC transitioning to a new software and digital platform?
We’re making these system improvements because we listened to customers’ feedback and want to provide you the best experience possible with the latest banking software.
When is the update happening?
The new software and digital platform will launch in mid-October. We’ll provide timely updates and detailed information to help you prepare ahead of the transition.
What do I have to do as a customer?
For now, no action is needed. Over the coming months, we’ll keep you informed with emails, mailers, and other communications that will guide you through everything you need to do and when.
Will I get more information about how the updates will affect my ________?
Yes, we’ll be sending you detailed information about how the updates will impact specific FNBC products and services you use. Please keep an eye on your email and mail for essential communications from us.
What if I’m just curious in general about how these updates will affect the different FNBC products I use and how I bank with you?
You will receive MANY communications from us over the next few months on a variety of products and services that will answer all your questions. Our goal is to keep the process clear and straightforward every step of the way.
Will the FNBC website have an update as well, or just the mobile app?
Our public-facing website, www.fnbc.us, will not change. The online banking website will feature an updated interface.
Will other features will be new?
We look forward to offering you a personalized digital experience. This means a new streamlined look and feel across all your devices that will give you the exact same banking experience and seamless account management, no matter what device you’re using. You will also have the ability to view your balances, statements, documents, and notices all in one place.
Mobile App & Online Banking
How do I sign in to Online Banking?
Just like always, go to www.fnbc.us and click the Online Banking login button on the homepage. Starting October 20, once you log in, you’ll notice a refreshed look and improved design.
Will I have to download a different FNBC banking app after the update on October 20, or will the app update on its own?
If you are an Apple device user with auto-updates enabled, the app should update automatically. If you do not have auto-updates enabled, you must go to the App Store to force an update. If you are an Android device user, you must delete the app and re-download it for it to work correctly.
Will you be offering Multi-factor Authentication as an additional security feature?
Yes! With our improved banking software, we will be utilizing Multi-factor Authentication for your mobile and digital banking. This is a security feature where a code is delivered by text or call to ensure the safety of your accounts.
