Need to dispute a transaction on your debit card?
Simply call SHAZAM, our debit card processor, at 833-288-1126. For more information, click here.
As a primary cardholder, you’re responsible for filing a dispute and providing details about the transaction. Once your call is received, SHAZAM will open a claim.
SHAZAM dispute representatives will begin an investigation. Most claims are resolved within 5-10 business days. If more time is needed to investigate the claim, they’ll apply a temporary credit to the account. Estimated time frames will be provided at the time of your call.
Prefer to speak to someone by phone?
To reach us during business hours: 870.994.2311
For Call First 24-Hour Banking: 888.435.BANK (2265)
Text: 870.994.2311
With Call First 24-Hour Banking, you don’t even need an Internet connection to check your balance or get other account information. Just pick up the phone, and in one call you can check balances, learn if a check has cleared, and even make loan payments directly from your account. In order to use Call First 24-Hour Banking, please speak with one of our Community Bankers during business hours to activate your account.
When calling toll free during business hours, press “0” when the automated response system begins and you’ll be immediately transferred to a customer service representative.
Text Messaging is available Monday – Friday from 8:00 a.m. – 4:30 p.m. Message & data rates may apply.
Click here for direct phone numbers for our branch locations.
Need to get something to us?
FNBC Bank
636 Ash Flat Dr.
P.O. Box 8
Ash Flat, AR 72513
Click here for direct mailing and physical addresses for our branch locations.
Report a Lost or Stolen Debit Card
As soon as you know your debit card has been lost or stolen, we encourage you to take the following steps to reduce or eliminate any loss of funds:
- During business hours, please call us directly at 870.994.2311 or toll-free at 888.435.BANK.
- After hours, please call the SHAZAM toll-free number at 800.383.8000 for 24/7 customer service.
Reorder Checks
Reorder checks at your convenience with a few clicks of your mouse. Simply visit our check vendor, Harland Clarke®, to place your order.
Please be advised that by clicking the above link, you will be leaving FNBC Bank’s website. This link is provided as a courtesy. FNBC Bank does not endorse or control the content of third party vendors.
Routing Number
FNBC’s routing number: 082904991
IDProtect®
IDProtect® provides protection for you, joint account holders, your spouse, dependent children up to age 25 and parents living in the same household as the account holder, for any identity fraud event, financial or otherwise, anywhere in the world. Even if the event has nothing to do with your account at FNBC Bank.
Customers who own a Cobalt Checking account at FNBC Bank are qualified for this service. For login information, please contact us at 870.994.2311.
Log in by visiting www.idprotectme247.com
IDProtect® service is not available to a “signer” or “beneficiary” of the account who is not an account owner. IDProtect® service is not available to businesses and their employees, trusts, clubs and/or churches and their members, schools and their employees/students.
Please be advised that by clicking the above link, you will be leaving FNBC Bank’s website. This link is provided as a courtesy. FNBC Bank does not endorse or control the content of third party vendors.
Annual Credit Report
Not only does www.annualcreditreport.com offer free credit reports, it also provides consumer information on credit reports, credit scores and what they mean to you as a consumer.
Please be advised that by clicking the above link, you will be leaving FNBC Bank’s website. This link is provided as a courtesy. FNBC Bank does not endorse or control the content of third party vendors.
My Card Statement
FNBC Bank Credit Card customers can quickly and easily log in and access credit card information 24/7 by visiting www.mycardstatement.com.
Please be advised that by clicking the above link, you will be leaving FNBC Bank’s website. This link is provided as a courtesy. FNBC Bank does not endorse or control the content of third party vendors.
Online Account Opening FAQs
Click here for more information about our Online Account opening process.
Important email disclosure: If using the contact form, please do not include any confidential information including account numbers or Social Security numbers.
Because an email message may not be reviewed by a bank representative immediately, you must contact the bank via telephone or in-person for immediate attention. Email messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may email messages be used to place a stop payment on a check, cancel a bill payment, request account transfer, or report lost or stolen banking codes and/or cards.
